How We Work With You

  • 1. Talk with Us

    Take the opportunity to tell us about your dream bathroom. We can answer any of your immediate questions over the phone and will book you in for a free consultation session to talk about your bathroom plans. Call us today and find out what we can do for you.

  • 2. Your Free ‘Get The Bathroom You’re After’ Session

    After our initial phone call conversation, we’ll meet with you onsite to consult, plan and address any ideas or concerns you have about your dream bathroom. We come armed with look books, samples and colour charts for all your bathroom amenities and fixtures.

  • 3. Estimated Pricing and Quotes

    After our onsite visit, we’ll return to the office and put together a quote fit for you, with all your chosen fixtures included. We’ll then document your ideas; construct a detailed floor plan to model the layout discussed in our face-to-face meeting and add photos of your chosen fixtures to a unique customer file we create for you.

  • 4. Your Design Options

    Once complete, we attach your customer file and floor plan to your quote and email it out to you. We call to let you know the quote is on its way, and book in another onsite visit to sit down and review the given quote with you. Our Project Manager will be there to answer any questions you may have about the renovation process. We can make the necessary changes to your project plans, so you’re satisfied with every detail.

  • 5. The Green Light

    Once we get the ‘OK’ from you, our Project Manager will get in contact to confirm start dates and coordinate with you, so the project runs smoothly. We’ll schedule in the necessary jobs and tradesmen to get the project underway and bring your renovation ideas to life.

  • 6. Job Progress

    We keep you in the loop! We have a thorough plan-of-attack that we print off at the beginning of the project and hold ourselves accountable to.  We hand you a copy of this schedule as well so that you know where we’re headed from week to week. We’ll keep you up-to-date with our progress as our skilled trades people complete their section of the job. You’ll be the first to know if there are any unforeseen problems that arise, and if this affects the estimated completion date.

  • 7. Final Inspection

    We have a thorough, final walk-through inspection to ensure that you are fully satisfied with your new bathroom. We double-check that every box is ticked and provide you with all the relevant guarantees and certifications. We then finish with a complimentary, Top Notch bathroom polish and clean, with a small thank you gift for allowing us to play a part in your bathroom dream.